SLA (SERVICE LEVEL AGGREEMENT)

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

1. 1. Summary BLUGREEN ENERGICA MOBILE APP (the “Product”) is a Software communications platform that enable the Customer/Buyer with BLUGREEN ENERGICA INDIA PRIVATE LIMITED for the enquiry to buy specific product(s). The Potential Customer/Buyer and Seller and Platform Owner can communicate/interact with each other for Buying and Selling Specific Product(s).

The Product(s) can worked a medium to connect by downloading through Playstore/Applestore/Appstore, The Platform allows to BLUGREEN ENERGICA with Customers various messaging via the following methods:

• SMS with outbound connectivity to BLUGREEN ENERGICA and Customer;

• Real-time messaging (RTM) powered by him Android, Windows and iOS SDKs;

• Push notifications to iOS, Windows and Android devices; and

• Email. The Customer and BLUGREEN ENERGICA communicate with each other using Emails.

2.Support and Other Services

You will Communicate via Customer care communication number which provides helpful technical and general information about BLUGREEN ENERGICA PRODUCTS.

Please note that access restrictions identified by BLUGREEN ENERGICA from time to time may apply. If you have access to Software with the Product, BLUGREEN ENERGICA will provide

(a) work-around solutions

major, minor and maintenance releases of the licensed Software version, which can be accessed on BLUGREEN ENERGICA Software Central. You may be required to update to the latest Software release to correct a reported Software problem.

3. Performance Standards

Service Level Agreement. This Product is subject to the Standard Level support terms described in the Service Level Agreement (“SLA”). The service levels and performance measures contained in the SLA will be reviewed throughout the Agreement period. against business needs and expectations. ji appropriate and by joint written agreement.

4. Data Protection

Privacy Data Sheet. The BLUGREEN ENERGICA PPATFORM Privacy Data Sheet describes the Personal Data that BLUGREEN ENERGICA INDIA PRIVATE LIMITED collects and processes as part of delivering the Product.

5. Special Terms

5.1 Your Obligations. You will:

(A) Set up or allot FTE/ a communication system that can responsible routinely interactions.

(B) obtain all necessary permissions, licenses, and consents to use the Content and will maintain such permissions, licenses and consents during the Use Term.

5.2 License to BLUGREEN ENERGICA. You grant to BLUGREEN ENERGICA a non-transferable, royalty-free, world-wide license for the Use Term to use any Content and intellectual property rights solely for the purposes of providing the Product.

5.3 Disclaimer of Warranty

Product access via Downloading the Mobile Application is provided “AS IS” with all faults, without warranty of any kind. To the maximum extent permitted by law, all express and implied conditions, representations, and warranties including, without limitation, any implied warranty or condition of merchantability, fitness for a particular purpose, non-infringement, satisfactory quality, non-interference, and accuracy, are hereby excluded and expressly disclaimed by BLUGREEN ENERGICA. BLUGREEN ENERGICA does not warrant that such access via digital channels is suitable for your use, will operate properly with your applications, is accurate or complete, or is without error or defect. BLUGREEN ENERGICA will use commercially reasonable efforts to comply with any times and dates you or a user choose for its intended use.

5.4 Suspension.

In addition to any other rights or remedies BLUGREEN ENERGICA may have, BLUGREEN ENERGICA is permitted to suspend Your access to the Product via disabling your access, if BLUGREEN ENERGICA has a reasonable and good faith belief that such access is being used in a manner that violates the Digital Channel Terms, as defined in this Offer Description.

5.5 Restrictions on Use by Minor Children.

The Product is not intended for use by persons younger than the age of consent in their relevant jurisdiction (e.g.,16 years old in India (Bharat), 13 years old in the United States under the US Children’s Online Privacy Protection Act of 1998, or 16 or 13 years old in the European Union as per Member State law) (“Minor Children”). Minor Children are not permitted to create an account to use the Product, and You will not authorize Minor Children to access the Product.

5.6 Geographic Restrictions.

In accordance with global telecommunications law and regulations, the Product is currently available in the INDIA (BHARAT) only, it may be available in other countries as per plan.

5.7 Fees.

Currently We are making available the Product with No downloading, Registration and use of the Product. For future we have no plan yet to monetize it, if to monetize it, BLUGREEN ENERGICA will communicate it. Product pricing will be available at that time.

“Platform” means BLUGREEN ENERGICA’s interface, which enables to access to details of the product(s) information and ask for Request for Quote.

5.8 Pricing

We have mentioned the Prices on the website or / and not fixed are subject to change. , but the changes will not affect orders that have already been accepted by us.

The prices on our Website and/or the Mobile App exclude GST and shipping costs, as applicable, which will be added during checkout.

We are mentioning the prices of Goods have been computed carefully on our Website and/or the Mobile App. However, due to unintentional errors, if the Goods purchased by you has been incorrectly priced, we will notify you via email or phone before accepting your order for instructions. You will then have the option to cancel your order if you desire or pay the difference.

Our Pricing is based slabs, minimum quantity of purchase.

Pricing range would placed in between 1000 to 10,000,000 in Indian Rupees.